Question 1

Do I need a referral?

Accepted Answer

No referral is needed for the sessions we offer. You can book a time directly through our contact form or by phone. If a specific service ever requires one, we will let you know before you schedule.

Question 2

How long is a session?

Accepted Answer

Sessions run about 60 minutes. We will confirm the exact length when you book, since it can depend on the service you choose.

Question 3

What should I expect at my first appointment?

Accepted Answer

Your first visit is a chance to meet your practitioner and talk through what brought you in. We keep things conversational and unhurried. You can share as much or as little as feels right, and we will talk through what to expect from future sessions.

Question 4

Which services do you offer?

Accepted Answer

We offer NeurOptimal brain training, counselling, and mindfulness coaching. Each has its own page with more detail, and you can compare them on our services overview.

Question 5

Can I book with either practitioner?

Accepted Answer

Yes. Our two practitioners work with adults and teens, and each has their own page with their background and title. You can choose the person who feels like the right fit when you book.

Question 6

How do I pay, and are receipts available?

Accepted Answer

We accept credit card and e-transfer. We do not offer direct billing. Receipts are available for some services, and this depends on the practitioner you see. We recommend checking with your own insurer to confirm what your plan covers.

Question 7

Where is the clinic, and is there parking?

Accepted Answer

Our clinic is at 123 Sample Street, Red Deer, Alberta. Free parking sits behind the building. Our location page has more on getting here.

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